Common Questions

No. Inspections and estimates are free, and there's no obligation to book work afterward. If we look at your roof and it doesn't need anything, that's a fine outcome and it costs you nothing.

If water is coming in right now, call us rather than filling out the form. Active leaks get priority, and we'll stabilize the roof first and schedule the permanent repair after.

For anything less urgent, send the form and we'll get back to you within 24 hours.

Usually a repair. A lot of the roofs we get called out to don't need replacing at all, and finding that out saves our customers thousands.

Replacement makes sense when the problems are spread across the whole roof instead of one area: widespread granule loss, several separate leak zones, shingles that have gone brittle or started to cup. When the damage is limited to one slope or one wind corridor, targeted work is normally the better spend. We'll show you photos either way so you can see what we're looking at.

We'll document the damage with clear photos, measurements, and a repair estimate in the format adjusters expect, and we'll answer questions as the claim moves along.

We're not public adjusters, so we don't file or negotiate the claim on your behalf. That stays between you and your insurer.

Architectural asphalt shingles are commonly rated for 25 to 30 years, but a rating is measured under gentler conditions than South Texas provides. Sustained heat, UV, and the occasional hail storm all shorten the real number, and plenty of roofs here need attention well before their rated life is up.

Age on its own doesn't decide it. Condition does, which is what an inspection is for.

San Antonio and the surrounding Bexar County communities. If you're not sure whether you're in range, call and ask. We'd rather tell you no on the phone than waste your afternoon.

Yes, through Hearth. Checking your rate is a soft credit pull, so it won't affect your score, and most applicants see their offers in minutes.

We match as closely as the available product lines allow. On a roof that's spent years in the Texas sun an exact match usually isn't possible, because the existing shingles have faded from where they started. We'll tell you up front how close we expect to get.

Often you can't, not from the ground. Hail can break the seal between shingles and strip the granule layer without leaving anything you'd notice from the driveway, and that damage still turns into a leak a year later. After a storm it's worth having someone look at it up close.

We go over shingles, flashing, penetrations, ventilation, and gutters, and check the attic for signs of moisture.

You get photo documentation and a prioritized summary: what's urgent, what's worth monitoring, and what's just information. You decide what to do with it.

Both, and we treat them as one system. Gutters take the same beating as the roof in a storm, and a sagging or clogged run is often the real reason behind a water stain, a soggy yard, or a foundation problem. If that turns out to be your issue, we'll say so instead of selling you roof work.

Yes. Source Roofing is licensed and insured.